Description
The Membership Director is responsible for driving membership, enhancing retention, and promoting Indian River Club's reputation as a private club. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship building skills, who is adept at leading membership initiatives, fostering Club engagement, and aligning membership strategies with the Club's initiatives.
Requirements
The Membership Director will demonstrate the following:
Plan and implement strategies to meet Club membership goals.
Generate new leads through proactive marketing strategies.
Diligently work on leads generated through our club website.
Cultivate pipeline to ensure efficient conversion through the sales cycle.
Maintain connection with members to identify and implement ways to enhance the member experience.
Serve as a liaison with the Marketing Committee and collaborate to meet the strategic goals for potential future memberships.
Maintain an in-depth understanding of the Club's bylaws, rules and regulations, and easily articulate to Members when questions or issues arise.
Effectively respond to Member comments in accordance with Club standards, policies and rules; implement ideas, feedback and suggestions to continuously improve the services provided to Members.
Facilitate and coordinate tours for prospective members.
Process applications for membership and assist prospective members through the process. Ensure that established procedures for practicing due diligence are consistently followed throughout the process.
Conduct orientation program for new Members and ensure that onboarding process is implemented.
Maintains confidentiality of all Member information.
Maintain new member reports and wait lists.
Assist Members with using Club app and ForeTees.
Collaborate with Department Heads to meet the needs of Member events and activities.
Meet weekly with General Manager to develop, review, and monitor strategies and plans..
Coordinate development of social activities and social calendar for the Club.
Education and/or Experience
The ideal candidate should be an engaging, welcoming, and energetic professional with the following criteria:
Experience and thorough understanding of the game of golf and golf course culture required to effectively assist members and guests.
Deep knowledge of golf mechanics, etiquette, and tournament operations is essential.
Educated in business, marketing, hospitality, or related field, preferred.
Progressive experience in a private club, preferred, or in a high-level hospitality organization; or an equivalent combination of education and experience.
Jonas software experience a plus.
Job Knowledge, Core Competencies and Expectations
A successful candidate should possess the following attributes:
Must possess a strong background in golf course operations or hospitality.
Guide the day-to-day operations of the office in a business-like, positive, professional and ethical manner.
Ability to maintain good working relationship with fellow employees and members
Effective use of time and efficient multi-tasker; flexible in work habits and work schedule.
Demonstrated record of good work attendance and reliability.
Must be highly organized and detail orientated.
Excellent communications (verbal, written, and grammatical) skills
Working Conditions and Physical Requirements
Working conditions are normal for an office environment. Must be able to reach, bend, stoop, stand, operate golf cart and lift up to 40 pounds. Must be able to walk and stand for prolonged periods of time. Work may require occasional evenings or holidays.
This is a full-time, year-round position.
